Return Policy
At Be You Perfumes, operated by Rihana Sensetics, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review the following Return, Refund, and Exchange Policy carefully.
1. Return Window
Customers may request a return within 5 (five) calendar days from the date of delivery of the product.
Requests submitted after the 5-day return period may not be accepted.
2. Eligibility for Returns
To qualify for a return, the following conditions must be met:
- The product must be returned in the same condition in which it was delivered.
- The item must be unused, unopened, and unaltered.
- The original packaging, box, labels, accessories, and invoice (if available) should be included.
- The returned item must not show signs of misuse, damage, tampering, or excessive handling.
Be You Perfumes reserves the right to inspect the returned product before approving any refund or exchange.
3. Non-Returnable Items
Returns will generally not be accepted for:
- Opened or used perfume bottles.
- Products with broken or removed seals.
- Items damaged due to customer misuse or negligence.
- Products returned without original packaging.
- Return requests made after the 5-day eligibility period.
- Free gifts, promotional items, or complimentary products.
4. Incorrect or Damaged Deliveries
If you receive:
- A wrong product,
- A damaged item, or
- A product that appears to have been tampered with during transit,
please contact our customer support within 48 hours of delivery with clear photographs or videos of the package and product.
After verification, we may offer a replacement, exchange, or other suitable resolution at our discretion.
5. Exchange Policy
Where approved, exchanges may be provided for eligible products.
The replacement request must relate to the same product originally purchased, subject to stock availability and successful inspection of the returned item.
We reserve the right to provide a replacement instead of a refund where appropriate.
6. Refund Process
If a refund is approved:
- Refunds will generally be processed through the original payment method used for purchase.
- Processing timelines may vary depending on payment providers and banking partners.
- Shipping fees, handling charges, or other non-refundable costs may be deducted where permitted.
If Cash on Delivery orders qualify for a refund, additional verification may be required before processing.
7. Return Shipping
Customers may be required to follow the return instructions provided by Be You Perfumes.
Failure to package the product securely may result in rejection of the return if damage occurs during transit.
8. Inspection and Approval
All returned products undergo quality inspection upon receipt.
Approval or rejection of a return, exchange, or refund request shall be determined solely by Be You Perfumes based on compliance with this policy.
9. Fraud Prevention
To protect customers and the brand, Be You Perfumes reserves the right to reject returns or exchanges in cases involving suspected fraud, repeated abuse of the return policy, product tampering, false claims, or any activity that appears dishonest or unlawful
10. Contact for Return Requests
For assistance regarding returns, refunds, or exchanges, please contact:
Be You Perfumes
Operated by Rihana Sensetics
Email: support.beyouperfume@gmail.com
Customer Support: +91 9959445588
11. Policy Updates
Be You Perfumes reserves the right to amend, modify, or update this Return, Refund & Exchange Policy at any time without prior notice. The lates